Delta P, Inc.
IT Operations · Daily Report
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Delta P, Inc. · IT Department
Recurring Issues Tracker
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User Management
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Registered Users
Admins can delete activities · Users can only log and edit
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Permission Reference
Admin — Full Access
✓ Log & edit activities
✓ Delete single / bulk activities
✓ Clear all activities
✓ Manage categories & flags
✓ Add, edit & delete users
✓ Change user permissions
✓ Export reports
✓ Configure notifications
✓ Delete single / bulk activities
✓ Clear all activities
✓ Manage categories & flags
✓ Add, edit & delete users
✓ Change user permissions
✓ Export reports
✓ Configure notifications
User — Log & Edit Only
✓ Log & edit activities
✓ Add categories & flags
✓ Export reports
✗ Cannot delete any activities
✗ Cannot remove categories / flags
✗ Cannot manage users
✗ No access to Users tab
✓ Add categories & flags
✓ Export reports
✗ Cannot delete any activities
✗ Cannot remove categories / flags
✗ Cannot manage users
✗ No access to Users tab
End User — Submit Only
✓ Submit IT requests
✓ View own submitted tickets only
✗ Cannot see other users' tickets
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✗ Cannot manage users
✗ No admin or IT features
✓ View own submitted tickets only
✗ Cannot see other users' tickets
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✗ Cannot manage users
✗ No admin or IT features
Audit Log
All edits and deletions — admin view only
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Submit an IT Request
Fill out the form below to log an IT activity. Your ticket will be auto-generated.
My Submitted Tickets
Notification Settings
Configure Telegram and Email alerts for new IT tickets
✈️ Telegram Notifications
📌 How to set up Telegram notifications:
1. Open Telegram and search for @BotFather
2. Send
3. Copy the Bot Token BotFather gives you and paste it below
4. Start a conversation with your new bot (search its username and press Start)
5. Open this URL in your browser to get your Chat ID:
6. Look for
7. Paste both values below and click Test
2. Send
/newbot — follow the prompts to name your bot3. Copy the Bot Token BotFather gives you and paste it below
4. Start a conversation with your new bot (search its username and press Start)
5. Open this URL in your browser to get your Chat ID:
https://api.telegram.org/botYOUR_TOKEN/getUpdates6. Look for
"chat":{"id": YOUR_CHAT_ID} in the response7. Paste both values below and click Test
Not configured
📧 Email Notifications
📌 How to set up Email notifications (EmailJS — free, no backend):
1. Go to emailjs.com and create a free account
2. Add an Email Service (connect your Gmail: rosanno.lumubos20@gmail.com)
3. Create an Email Template — use these variables in your template:
4. Copy your Service ID, Template ID, and Public Key from the EmailJS dashboard
5. Paste them below — notifications go to rosanno.lumubos20@gmail.com
2. Add an Email Service (connect your Gmail: rosanno.lumubos20@gmail.com)
3. Create an Email Template — use these variables in your template:
{{ticket}}, {{activity}}, {{priority}}, {{status}}, {{location}}, {{assigned}}, {{logged_by}}, {{reporter}}4. Copy your Service ID, Template ID, and Public Key from the EmailJS dashboard
5. Paste them below — notifications go to rosanno.lumubos20@gmail.com
Not configured
📋 Notification Content Preview
🔔 New IT Ticket — Delta P, Inc.
Ticket: DPI-00001 | Priority: High
Activity: DCS Network Switch Port Flapping — Unit 1
Category: Network & Connectivity | Status: In Progress
Location: DCS Room Unit 1
Assigned To: Jerome Santos | Reporter: Control Engineer
Logged By: jsantos | Time:
Ticket: DPI-00001 | Priority: High
Activity: DCS Network Switch Port Flapping — Unit 1
Category: Network & Connectivity | Status: In Progress
Location: DCS Room Unit 1
Assigned To: Jerome Santos | Reporter: Control Engineer
Logged By: jsantos | Time:
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